Course Description

In the dynamic field of remote interpreting, success hinges on the mastery of essential skills, adherence to protocols, and the practice of impeccable professional etiquette. This comprehensive session delves into the key aspects that distinguish remote interpreting, providing participants with the knowledge and tools necessary for seamless and effective communication.


**Please note this self-paced course is not currently approved for New Mexico CEUs.

This 2-part webinar series identifies and discusses skills and protocols that are key to remote interpreting, including:

  • Assertiveness and multitasking

  • Positioning

  • Professional introduction

  • Use of direct speech

  • How to manage the flow of the conversation

  • When and how to interven/mediate

  • How to manage hold times

Learning Objectives

Upon completion of this webinar, participants will:

  • Be able to identify key differences and similarities of face-to-face and remote interpreting modalities.

  • Practice key skills and protocols in community remote interpreting.

  • Learn fundamental elements of professional etiquette in remote interpreting.


Join us for this insightful session, where you'll not only enhance your remote interpreting skills but also elevate your professionalism to meet the demands of the evolving landscape in interpretation.

Meet The Instructor

Tatiana González-Cestari

Tatiana González-Cestari, PhD, CHI-Spanish has 23 years of combined experience as a pharmacist, pharmacologist, researcher, professor, manager, and remote interpreter. Tatiana is passionate about quality, research, innovation, compliance, and cultural sensitivity. She serves as the Director of Language Service Advocacy at Martti by UpHealth; is part of the NCIHC Policy, Education and Research committee; contributor to Martti’s blog; and co-author of The Remote Interpreter textbook. Tatiana has mentored, developed training, presented at national and international events, published peer-reviewed and non peer-reviewed articles, and lectured at various universities. Tatiana obtained her pharmacy degree and her Ph.D. in pharmacology from Universidad Central de Venezuela.

Course curriculum

  • 1

    Welcome to the webinar!

    • Webinar Description
  • 2

    Webinar Replay

    • Part 1: Professional Etiquette in Remote Interpreting - Webinar and Resources

    • Part 2: Professional Etiquette in Remote Interpreting - Webinar and Resources

    • Thanks for watching!